![]() ![]() Do you think that takes away from notions that workers should get to see whichever doctor they want? And what do you think Amazon and its partners will gravitate to?ĭoyle: Well, I don't see the two things as mutually exclusive. But the issue we see a lot in health care is that choices are sometimes made that are objectively poor choices for both the employee and employer. ![]() ![]() And that's from both a cost and quality standpoint. Health care is one of the few industries where you don't always see correlation between the two. We help home and community-based organizations reinvent how they operate and do business. So I think of it as using the information we can now access to curate the universe of choice but within a set of options that we know to be good for the employee and the employer. With our integrated set of end-to-end infrastructure solutions ranging from financing to technology to operations, companies can unlock the next levels of growth, productivity and innovation. And by increasing efficiency, organizations have more time to focus on what matters most delivering quality care. And that's by cleaving off the part off the ecosystem that is overpriced and poor quality.ĬNBC: Do you think this initiative has the potential to upend health care as we know it?ĭoyle: I don't want to minimize the capabilities of people like Jeff Bezos and Jamie Dimon, but I also don't think it makes sense to assume that success in their domains predicts a linear path to success in health. ![]() There's this notion that it's easier to disrupt if you bring in a lot of people who have never worked in health care, like technology-oriented entrepreneurs with great intentions. But I see that as missing some of the complexity and falling prey to the siren song of fixing health care. The better approach in my mind is to work with the existing players, and not against them.ĬNBC: What do you think this means for Castlight, if anything?ĭoyle: I was reflecting on that and I see one attribute that Bezos and Amazon have that should cause us all to take notice. It's not so much that he comes up with novel aspirations. What distinguishes him when I reflect on what he's accomplished is the uncanny sense for the adjacent possible. Castlight has been around for 10 years and we've started on some problems that were too early in terms of where data science, tech and consumer behavior actually were.ĬNBC: So who ought to run this new initiative? Doyle: I would give a call to Todd and Ed Park at Devoted Health (a venture-backed Medicare Advantage start-up). They're super deep technologists and incredibly well-respected, but also courageous. It needs to be someone with clear decision-making authority who can withstand incredible headwinds that really big interests in health care will react to when a new entity comes along. ![]()
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